Frequently Asked Questions
Who we are and what we do
SWIFT works with local bicycle shops. As the shop is also a SWIFT dealer, you are guaranteed a qualitative service. You can call into him to physically check out our range before you buy. More importantly, you’ll have a better idea of what you’re buying online than if you had nothing but a photograph to go on.
Won over by the idea of a SWIFT bike? Then it’s merely up to you whether you buy it from your local bicycle shop or online from SWIFT.
‘SWIFT bikes’, the brainchild of two passionate entrepreneurs, Pascal and Christophe, is a new brand of e-bikes. With a combined experience of more than 40 years’ in the world of cycling under their belt, they decided to join forces to set a new trend in the bicycle industry. Are you up for it?
And of course, a new brand needs a new name. A name that reflects what we stand for. We believe that your bike should also really be your bike, one that’s exactly as you want it. That’s what SWIFT means. In English that is, and spelt slightly differently. But 100 % yours!
The bicycle industry is one of those sectors where little or nothing has changed for decades. The manufacturer produces the bikes, the distributor distributes them across the various countries, the bike shop is the regional outlet and the consumer ultimately ends up using the bike.
There are better ways. Especially in 2021, where digitalisation is nothing new anymore. And yet, the bicycle industry seems happy to stay back of the pack. The online sale of bikes hasn’t quite caught on yet. On the one hand, because manufacturers want to keep their sales outlets in business and on the other hand because those very sales outlets simply don’t have the time to focus on online sales. Precisely on that account, buying your bike online can prove to be more hassle than it’s worth. We believe that buying your bike online should be child’s play rather than an undertaking.
Our structure is cost-efficient at a number of levels. For starters, we don’t carry ten different models in various colours and finishes and we operate an efficient stock system, which cuts down on logistics and storage costs. That structure translates into keen prices, much to the benefit of consumers!
Once you start feeling comfortable with your riding skills, you might want to upgrade for Clipless shoes and pedals. These connect your shoe to the pedal, for a no-brainer and surefooted pedalling action.
Let's start with pedals. You have 2 types of pedals out there:
- Mountain bike pedals and road bike pedals. MTB pedals are easier to clip in and out, offer more float and you can choose between mountain bike shoes, commuting shoes or even road bike shoes.
- Road bike pedals, are a bit lighter, only have one side you can clip on, so generally take more focus and fiddling to clip in. Also, only road shoes work with road pedals. The good thing about the road pedals is the much wider contact area between shoe and pedal, offering more stability. This is evident when you stand up for a sprint.
Shoes:
- Mountain bike shoes are heavier but more comfortable. The sole also helps in walking out of the bike, offering grip and foot ergonomics similar to normal shoes.
- Commuter shoes are perhaps more comfortable than mountain bike shoes and feature a flatter sole, not as grippy in mud conditions as a mountain bike shoe would be. Some offer laces or even elastic laces to secure the shoe to the foot.
- Road shoes are a bit more bare inside to save weight. Many riders (me inclusive) invest in customizable inner soles to offer more foot arch support and overall comfort. These shoes are generally super stiff and enhance pedalling performance significantly when compared to mountain bike and commuter shoes.
When you spend more on pedals, they get lighter. All other features remain somewhat the same.
When you spend more on shoes, they might get lighter but usually is more about sole stiffness (pedalling power) and other features like dials and buckles to secure the foot.
General
Via SWIFT bikes we work with bicycle shops that provide you with the exact same service as if you had bought the bicycle from them. Our dealers have been selected with care and pride themselves on the quality of their service. Aside from that, all the electrical parts (battery/motor/cables) in your SWIFT bicycle are Shimano STEPS parts, the most commonly available electrical parts on the market.
The YOORS e-bike comes in a ladies and a gents model.
Both models are available in the following standard sizes:
LADY size M (45) or L (50)
MEDIUM:
A: 45 cm • B: 56.6 cm • C: 73° • D: 70.5° • E: 14 cm • F: 49.5 cm • G: 113.4 cm
LARGE:
A: 50 cm • B: 58.4 cm • C: 73° • D: 70.5° • E: 14 cm • F: 49.5 cm • G: 115.3 cm
GENT size M (48) or L (52) or XL (56):
Something not quite clear or need some extra information? Make sure to contact us or your local dealer. We will be delighted to help you as quickly and as best as possible.
Ordering a bike
There are two ways to buy a SWIFT bicycle:
-1- order online and pay via our website
-2- order offline and pay via a SWIFT dealer in your area
Via our website you can use the following 100 % secure and authenticated payment methods:
Our SWIFT website uses 100 % authenticated and official payment gateways.
These payment gateways ensure that you can make your purchases in a secure environment. Payment gateways act as an intermediary between the transactions effected on our website and the ‘payment processor’ and allow us, as an online shop, to charge your credit/debit card for any goods you buy from us online.
The payment processor is the financial institution working in the background to provide all the payment processing services we, as online retailer, use. This payment processor connects both to our seller’s account and to the payment gateway, so that information is transmitted quickly and securely.
Did you put something in your shopping basket? Then head to the checkout to pay for your goods using your preferred payment method.
BUYING ONLINE AND HOME DELIVERY:
OPTION 1:
- You pay the full amount online or via bank transfer: you can do so via our own or your bank’s website. You will find our account details on the order form we’ll send you by e-mail.
OPTION 2:
- If you are sure that your credit card limit is high enough (this will depend from bank to bank and from person to person but 2,500 euro would be the norm), you can pay the full amount online with a credit card of your choice. If your credit card has a standard limit of 2,500 euro you can ask your bank to temporarily raise it so that you can pay the entire amount in one single transaction.
Mind! We won’t be able to validate and execute your order until the amount has been settled in full and credited to our account. A bank transfer can take 3 banking days before it is credited to a payee’s account. So please bear this in mind when calculating the delivery date of your bicycle.
ONLINE PURCHASES AND COLLECTION FROM A YOORS DEALER:
OPTION 1:
You pay the full amount online or via bank transfer: you can do so via our own website or manually via the website of your bank. You will find our account details on the order form we sent you by email.
OPTION 2:
If you are sure that your credit card limit is high enough (this will depend from bank to bank and from person to person but 2,500 euro would be the norm) you can pay the full amount online with a credit card of your choice. If your credit card has a standard limit of 2,500 euro you can also ask your bank to temporarily raise it so that you can pay the entire amount in one single transaction.
Mind! We won’t be able to validate and execute your order until the amount has been settled in full and credited to our account. A bank transfer can take 3 banking days before it is credited to a payee’s account. So please bear this in mind when calculating the delivery date of your bicycle.
Of course! Simply provide us with your enterprise number at the time of ordering and you will receive the invoice together with your bicycle.
Delivery
Your SWIFT bike can be delivered to you in 3 ways:
-1- Online orders can be delivered to your home.
-2- Online orders can be collected from a local SWIFT dealer.
-3- Offline orders via a SWIFT dealer can be paid for at and collected from that same SWIFT dealer.
Home deliveries:
We get down to work as soon as we have received your order and guarantee that your bike will be ready for shipment within 3 working days. Next, your bicycle is collected by the haulier who will deliver your bicycle to the address you gave us within 4 working days. This means that your bike will be with you within no more than 7 working days.
Online orders and collection from a dealer:
Here too we operate the same maximum delivery term of 7 working days to get your bicycle to your YOORS dealer. Once delivered to your chosen YOORS outlet, the dealer will get your bike ready to ride and contact you when you can collect it from the shop.
Ordering and collecting from a dealer:
Your YOORS dealer will be able to tell you whether he has your bike in stock or whether he needs to order one from us when you call into him to discuss your purchase. If he has your bike in stock he’ll let you know there and then when your bike will be ready for collection. If it needs to be ordered you can take it that your bike will be delivered to the shop within a maximum of 7 working days. Your YOORS dealer will unpack your bike as soon as it is delivered, get it ready to ride and contact you to tell you that your YOORS bike is ready for collection at the shop.
Aside from a billing address, you can also specify a delivery address when you place your order. No one home at the delivery address either? In that case, your bike will be delivered to one of your neighbours.
All orders with a minimum value of 45 euros will be shipped out FREE inside the BENELUX!
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.
Covid-19
We follow the authorities' precautions. This means that our stores are fully open again. The same applies to our workshops, which you can use as usual.
If you feel lethargic, please use our online services to reduce the risk of infection. If, on the other hand, you are fresh and healthy, you are welcome to pick up orders and use the workshops. As long as you take your precautions - we will take ours.
For those of you who want to shop locally and safely, we still keep the option of Click & Collect and online orders with pick-up in your local store open.
Please also note that if you shop through our webshop, in many cases you also have the option of ordering the item at your door, by paying directly in the basket.
If you want to test ride a bike, it is possible to book the bike online or make an appointment by phone with your local store. We make sure to spray the bike thoroughly both before and after it has been out riding.